Terms & Privacy – Hestia Diamond

 

1. Introduction

At Hestia Diamond, we create more than jewelry – we bring your vision to life in timeless works of art. Every design is crafted with precision, passion, and the utmost care.

Hestia Diamond is a trading name of Juliano Solution LLC, headquartered at:

Makedonsko-Kosovska Boulevard No. 1, 1000 Skopje, North Macedonia. Vat Number: MK4086022504602

These Terms & Conditions apply to all agreements between Hestia Diamond and its customers.

 

2. Services & Custom Creations

 

  • Your ideas, sketches, or inspirations form the foundation of unique, bespoke jewelry.
  • From the first consultation to the final masterpiece, we guide every detail with care and transparency.
  • Diamonds or jewelry may be viewed by appointment at our atelier or with our trusted partners.

 

3. Payments

  • For bespoke creations, a 30–50% advance payment of the total value is required.
  • The remaining balance must be paid in full before delivery or collection.
  • For online orders, you will receive (where applicable) a video of the finished piece prior to paying the remaining balance.
  • We accept the following payment methods: iDEAL, MasterCard, VISA, bank transfer, and PayPal.
  • For high-value transactions, escrow services may be arranged to ensure maximum safety and transparency.

 

4. Certification & Quality

  • Every piece is delivered with an authenticity certificate (gold, silver, diamond, ruby, or other precious gemstones).
  • In case of returns, the original certificate must be included.

 

5. Shipping & Delivery

  • All Hestia Diamond creations are custom-made. We do not offer ready-to-ship jewelry.
  • Delivery timelines depend on the complexity, style, and design of the piece. An estimated timeline will be communicated during the order process.
  • Orders are shipped via insured and reputable carriers (e.g., FedEx).
  • A signature is required upon delivery.
  • Tracking details will be provided once your order has been dispatched.
  • Collection in person is possible by appointment after full payment has been received.

 

6. Return Policy & Inspection Period

  • You have a 14-day inspection period starting from the day of receipt or collection.
  • Returns must be requested via email within this period.
  • Products must be returned in their original condition, complete with packaging and certificates.
  • Once received and inspected, your refund will be processed within 7 business days.
  • Please contact us in advance to obtain the correct return address.

 

7. Lifetime Warranty

  • All Hestia Diamond creations come with a lifetime warranty covering craftsmanship and material authenticity.
  • The warranty includes:
    • Free inspections and cleaning.
    • Repair or replacement in case of manufacturing defects.
  • The warranty does not cover:
    • Normal wear and tear.
    • Damage caused by accidents, misuse, neglect, or unauthorized modifications.
    • Loss or theft.
  • Proof of purchase and the original certificate are required for warranty claims.

 

8. Privacy & Confidentiality

  • All files, sketches, and personal information are handled with strict confidentiality.
  • Data is used solely to fulfill your order and for related communication.
  • Your information will never be shared with third parties unless required by law.

 

9. Liability

  • Hestia Diamond guarantees the authenticity and quality of all delivered jewelry.
  • Our liability is limited to the repair, replacement, or refund of the jewelry under the terms of the lifetime warranty and applicable law.
  • We are not liable for damages caused by improper use, loss, or modifications made by the customer.

 

10. Governing Law

These Terms & Conditions are governed by the laws of North Macedonia. Any disputes will be submitted to the competent court in Skopje, unless resolved amicably.

 

11. Final Provision

At Hestia Diamond, we never compromise on quality or care. Every piece is designed, crafted, and delivered with dedication – secure, certified, guaranteed for life, and made to last a lifetime.